Privacy Policy

For the purposes of UK data protection law, DRENCH. are responsible for your personal data.

You can contact us by using the contact form on our website or by calling us directly.

What Data We Collect

We may collect the following personal data when you use our website or contact us:

Name and contact details (phone number, email address) when you submit a quote request or contact form.

Details of the work you are enquiring about, including your address or location if provided.

Technical data such as your IP address, browser type, and pages visited, collected automatically via Google Analytics (only with your consent).

How We Use Your Data

We use your personal data to respond to your enquiries and provide quotes for our services.

We may use your contact details to follow up on a quote or booking you have requested.

With your consent, we use Google Analytics to understand how visitors use our website so we can improve it.

We do not use your data for automated decision-making or profiling.

Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

Legitimate interests to respond to your enquiries and provide the services you have requested.

Consent for analytics cookies and any marketing communications (you can withdraw consent at any time).

Contract where processing is necessary to fulfil a contract with you or take steps at your request before entering a contract.

How We Share Your Data

We do not sell, rent or trade your personal data to third parties.

We may share your data with trusted service providers who assist us in operating our website and business, such as our website hosting provider and Google Analytics, solely for the purposes described in this policy.

We may disclose your data if required to do so by law or in response to valid requests by public authorities.

Cookies

Our website uses cookies to improve your experience and to analyse site traffic via Google Analytics.

Analytics cookies are only set with your explicit consent, which you can give or withdraw using the cookie banner displayed when you first visit our site.

Strictly necessary cookies may be used to ensure the website functions correctly and do not require your consent.

How Long We Keep Your Data

We retain enquiry and contact form data for up to 2 years, after which it is securely deleted.

Analytics data is retained in accordance with Google Analytics' data retention settings, which we have set to the minimum available period.

We will not keep your data for longer than is necessary for the purposes for which it was collected.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

The right to access, you can request a copy of the personal data we hold about you.

The right to rectification, you can ask us to correct inaccurate or incomplete data.

The right to erasure, you can ask us to delete your personal data in certain circumstances.

The right to restrict processing, you can ask us to limit how we use your data.

The right to data portability, you can request your data in a structured, machine-readable format.

The right to object, you can object to processing based on legitimate interests.

The right to withdraw consent, where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details on our Contact page. We will respond within one month.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction.

Our website is served over HTTPS to encrypt data in transit.

Access to personal data is restricted to those who need it to carry out their responsibilities.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

How to Complain

If you have concerns about how we handle your personal data, please contact us in the first instance and we will do our best to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.